DELIVERY


Our fine art prints are produced with passion.

Please handle with care when you receive them. Remove with clean hands, and roll out smoothly. The process should be smooth to avoid damage and creases.

With proper care, prints will last a lifetime before noticeable fading occurs. Suggested framing should be under glass (UV filtering is best) avoid touching the image.

All prints will be delivered within 4 days (UK), overseas upto 10 days.
Packaging and delivery is included in the price.

All prints are unframed. 

All deliveries will be by royal mail or a trusted overseas parcel service

Prints can be arranged to be collected personally from OTZ, Further details:  info@outsidethezonegallery.com

We advise on the package delivery date. 

All over seas deliveries will include import tax. If there is a rare issue with taxes, then the customer might have to pay the import tax.

Please allow an extra day, as we want to make sure you receive a perfect print.

If a print arrives damaged or faulty please contact info@outsidethezonegallery.com

We will rush a replacement out to you asap, once we receive the damaged print or instructed from the package service. In the case of a print that is sold out, you will be refunded.

If a print does not arrive within the allocated time frame, please contact us info@outsidethezonegallery.com

Please make sure someone is available when your print is due to be delivered at the specified address, all prints returned to us, will be charged for re-delivery.

We advise customers to fully complete the delivery note, and include all details required.

We can not be held responsible for missing prints. It is the customers  responsibility to make sure everything is correct on the delivery note, before the item is despatched

We operate a 14 days refund policy for missing/ damaged prints. After this date refunds and re-prints will not valid.

FRAMING

All prints are sold unframed, 

Please let us know if you require framing, our print partner will be happy to assist you. For more details info@outsidethezonegallery.com

Helpfull tips:

https://www.theprintspace.co.uk/online-photo-art-framing/

All costs related to the framing are separate to the print costs.

All costs related include framed prints, packaging and delivery will be made clear to the customer before the item is produced.

Keep in mind the packaging & delivery will cost more for framed work.


Thanks,

Outside the zone